FAQs
At The Organizing Warehouse, we’re all about making life a little simpler, from your cupboards to your checkout.
We’ve gathered the most common questions our customers ask about shopping, shipping, and caring for your products, so you can find answers quickly and get back to creating beautifully organised spaces.
If you don’t find what you’re looking for below, our friendly support team is always happy to help. Fill out the form below or email us at hello@theorganizingwarehouse.co.uk.
Home Organisers
What is the Home Organiser Account?
If you’re a professional organiser, stylist, or designer, you can apply for our Home Organiser Account. Members enjoy exclusive trade discounts, early access to new collections, free shipping and special bulk-order rates. Learn more here.
What discount do Home Organisers receive?
Approved Home Organisers automatically receive:
- 10% off single units
- 15% off full cartons (varies by product)
- Free UK shipping
There’s no minimum order.
Do I need to buy in bulk to get a discount?
No, you’ll get 10% off even on single units.
Full cartons simply unlock the higher 15% rate.
Can you ship directly to my client?
Yes — we can ship directly to your client’s address.
To do so, simply enter their shipping details at checkout.
How do I apply for a Home Organiser account?
You can apply by completing our registration form here.
We usually review and approve quickly.
Orders & Shipping
How long does delivery take?
Orders are usually dispatched within one working day.
UK: delivery typically takes 1–3 working days.
EU & Ireland: delivery typically takes 4–7 working days, depending on your country.
How much is shipping?
UK: Standard delivery is £5.50, with free shipping on orders over £100.
Ireland: from around €9.50.
EU: between €15 and €27, depending on your country.
Your exact delivery cost is always shown at checkout before you confirm your order — with all duties and taxes included.
Do you offer free shipping?
Shipping is free on UK orders over £100. Free shipping is not currently available on EU orders.
Can I track my order?
Yes — you’ll receive tracking details as soon as your order is dispatched.
Do you ship outside the UK?
Yes — we ship to Ireland and all EU countries, plus Guernsey and Jersey. EU orders are priced in euros, and all customs duties and taxes are included at checkout, so there's nothing extra to pay on delivery.
Will I have to pay customs fees or import duties?
No. We ship to the EU on a DDP (Delivered Duty Paid) basis — all customs duties and taxes are calculated and included in your checkout total.
You should not be asked to pay anything extra on delivery. If a courier requests payment, please contact us.
What currency will I be charged in?
UK customers pay in pounds (GBP). Customers in Ireland and the EU pay in euros (EUR). Prices shown on the site update automatically based on your location.
Products & Quality
What’s the difference between your products and cheaper alternatives?
Our products are made from thicker, more durable materials, so they hold their shape and don’t feel flimsy over time.
We also use straight-walled designs to maximise usable space, along with consistent sizing across the range.
They’re designed to work in real homes and are widely used by professional Home Organisers — not just for display.
Are your products designed to maximise space?
Yes — most of our products use straight walls rather than slanted sides, so you get more usable space inside cupboards and drawers.
The sizing across the range is also designed to work together, making it easier to create clean, consistent layouts.
Are your bins stackable?
Some sizes are stackable, but not all.
We always recommend checking the product page for specific details — or asking us if you’re unsure.
Returns & Issues
Can I return an item?
Yes.
You can tell us that you wish to return an item within 14 days of receiving it, for any reason, wherever you're ordering from. Once you've notified us that you'd like to return it, you'll have a further 14 days to send it back.
You're welcome to inspect the item as you would in a shop. If it has been used more than necessary to assess it, or is returned damaged, we may reduce your refund to reflect any loss in value.
How do I return an item?
Log into your account, go to Orders, and select Return or Cancel next to the item (Cancel is only available before your order has shipped). Submit your request — we'll review it and email you once it's approved, along with next steps.
What does it cost to return an item?
Cancelling before your order has shipped is free and refunded in full.
UK: once your return is approved, a DPD label is generated and emailed to you automatically. A flat £4.50 label fee is deducted from your refund for standard returns — this doesn't apply to faulty or incorrect items, which are refunded in full.
EU: you'll need to arrange and cover your own return postage back to our UK warehouse.
Note: the portal shows an estimated £4.50 fee at submission regardless of reason — if your item is faulty or incorrect, this is removed before your refund is processed.
Need help? Email orders@theorganizingwarehouse.co.uk.
What if my items arrive damaged, faulty or incorrect?
Email us at orders@theorganizingwarehouse.co.uk with photos and your order number, and we'll arrange a full refund or replacement — including return postage, with no £4.50 fee.
When will I receive my refund?
We'll refund the full price of the item(s) plus standard delivery costs within 5–7 business days of receiving your return, to your original payment method. (If you paid for a faster delivery option, we refund the standard rate. If you return only part of your order, delivery costs aren't refunded.)
Other Questions
How can I get in touch with you?
We’re here to help. Visit our Contact Page or email hello@theorganizingwarehouse.co.uk and we’ll respond within 1–2 business days.
Where can I find organising inspiration?
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