Refund policy

If you're not completely satisfied with your purchase, we're here to help.

Your Right to Cancel

You have the right to cancel your order for any reason within 14 days of delivery, and a further 14 days to return the item(s) to us. This applies to both UK and EU orders.

  • Please handle items only as you would when examining them in a shop. If an item is returned used or damaged beyond this, we may deduct an amount reflecting its reduced value from your refund.
  • We appreciate items returned in their original packaging where possible, though this is not a condition of your refund.
  • Proof of purchase (receipt or order number) is required.
  • Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

To start a return or cancellation, log into your account, go to Orders, and select Return or Cancel next to the item. Submit your request and our team will review and approve it.

  • UK: once approved, a DPD return label is generated and emailed to you automatically. A flat £4.50 label fee is deducted from your refund for standard returns.
  • EU: once approved, you'll need to arrange your own return postage back to our UK warehouse, at your own cost.
  • Cancelling an order before it has shipped is free and refunded in full.

Need help? Email orders@theorganizingwarehouse.co.uk.

Note: the self-serve portal shows an estimated £4.50 fee at submission regardless of the reason given — if your item is faulty or incorrect, this fee is removed before your refund is processed (see Faulty or Incorrect Items below).

Refunds

Refunds cover the price of the item(s) plus standard delivery costs, and are processed within 5–7 business days of receiving your return, via your original payment method. If you chose a premium delivery option, the standard delivery rate is refunded. Delivery costs are not refunded on partial returns.

(For UK returns using the provided DPD label, a flat £4.50 fee is deducted from the refund to cover postage.)

Faulty or Incorrect Items

The £4.50 label fee does not apply to faulty or incorrect items — you'll receive a full refund or replacement, including return postage.